About this Exciting Opportunity

As the Helpdesk Operator you will provide ICT systems support to staff at both local and remote locations across AIMS’ geographical footprint as a first call respondent for Help desk requests. You will solving key technical challenges for our users, including diagnosing and problem-solving enquiries across various hardware and software platforms. You will be responsible for managing the Helpdesk database, including the setup and induction of new users to AIMS’ IT systems. And you will also provide general systems administration support to our ICT Technicians including monitoring and responding to security threats.

This is a great opportunity to join a small high energy and collaborative team, ideal for someone who enjoys helping people, problem solving and has a passion for technology. At AIMS, the way we work guides our team members' on their collective journey towards the successful delivery of our AIMS Strategy 2025 targets.

Apply now and join a world leading organisation with attractive working conditions. In line with our Enterprise Agreement, the successful candidate will be rewarded with:

  • AIMS AOF Level 2 salary ($53,332 to $65,319 per annum) plus 15.4% superannuation
  • 9-day fortnight
  • Flexible Work Arrangements considered (including tele-working where possible)
  • Optional Fitness passport
  • Generous leave provisions
  • Full-time, Permanent Opportunity
  • Located in Perth (WA). Relocation Assistance available

Please note:

  1. Non-Australian Citizens must hold an appropriate Visa with working entitlements that allows paid employment with AIMS for the term of the appointment, depending on the relevant Department of Home Affairs current policies.
  2. It is a requirement of this role that you are and remain fully vaccinated against COVID-19. Please note the sighting of proof of vaccination will be required as a pre commencement requirement.

About you

You will have excellent demonstrated experience and proven success in problem-solving within a dynamic IT Helpdesk environment providing client support with well-developed communication skills. This will be supported by a Certificate IV in Information Technology or a related field, or equivalent experience, and the ability to demonstrate experience in:

  • Supporting Windows based workstations including a high level of experience with Windows 10
  • Knowledge and demonstrated expertise in supporting the Microsoft Office suite of products (Office 2016/365)
  • Service Desk software in the provision of incident, service request, knowledge management and reporting
  • PC configuration including installation and setup of Windows Operating Systems and Office applications.

Next Step:

Further information about this exciting and challenging opportunity is outlined in the Candidate Information Pack which is available to download below. If, after reviewing the position description, which is included in the Candidate Information Pack, you believe that your qualifications, experience and professional capabilities will enable you to successfully the deliver the position responsibilities, we would be very interested in hearing from you.

Below you will also find a link to our Recruitment Application Guide which details the necessity to submit your statements addressing your suitability against the selection criteria within the scope of the position description, which are detailed in the Candidate Information Pack.

Submitting your Application: Please ensure that you have your completed documents (selection criteria responses, resume and cover letter) ready to attach to your online application form via our e-recruitment system which can be accessed via the "apply now" button below.

Shortlisted applicants may be asked to complete a personal outlook analysis questionnaire using the Birkman Method.

Position enquiries are to be directed to Darren Wilson at d.wilson@aims.gov.au

Applications close: WEDNESDAY, 20 JULY 2022 (midnight, AEST). 

The Australian Institute of Marine Science acknowledges the Traditional Owners of the land and sea on which we work. We recognise the unique relationships and enduring cultural and spiritual connection that Aboriginal and Torres Strait Islander people have to land and sea, and pay our respects to Elders past, present and future.

Closing Date
Position Number
Perth, WA
Contact Email